We’re Ocado Group - a global, technology business redefining ecommerce, fulfilment and logistics in online grocery and distribution industries. Our cutting-edge, proprietary technology enables our partners and customers to win in their markets, develop a competitive advantage and offer an unparalleled customer proposition.
Our mission is simple — to change the way the world shops for good.
Our heritage as the UK’s largest pure-play online grocer through Ocado Retail LTD ( a 50:50 joint venture with M&S), and expertise in high-performing logistics and fulfilment through Ocado Logistics, has equipped us with technology innovation, expertise and operational know-how to build and innovate the Ocado Smart Platform (OSP). OSP is the world’s leading ecommerce, fulfilment and logistics platform designed for the unique demands of online grocery and trusted by leading online grocery retailers, worldwide.
Now, with Ocado Intelligent Automation (OIA), our unparalleled experience and proven automated retrieval and storage technology is helping businesses outside of online grocery future-proof their fulfilment operations.
"The quality and productivity of our technology is compelling. It’s incredibly exciting to see our newest innovations driving even better results as we strive to transform the economics of online grocery retailing"
Ocado Group at a glimpse
- 13 online grocery retail partners
- 1100+ Patents granted
- 18,800+ employees worldwide
- 25 Customer Fulfilment Centres opened for partners
- 20+ years of investment and expertise transforming online grocery and beyond
How we're organised
Our Technology Solutions division creates, operates and commercialises software and robotics solutions tailored to online grocery retailers and distribution and logistics businesses, worldwide.
In online grocery:
The Ocado Smart Platform is the world’s leading e-commerce, fulfilment, and logistics platform, provided as a managed service designed for the unique demands of online grocery. The Ocado Solutions team brings OSP to online grocery retailers worldwide and provides industry know-how and expertise to accelerate their success.
In non-grocery, distribution and logistics:
Ocado Intelligent Automation provides our industry-leading automation solutions to applications beyond online grocery, helping businesses transform supply chains and solve challenges in a wide range of industries.
Our Technology Solutions teams are supported by Ocado Technology, a global team of over 2,100 talented technologists powering the future of automation, fulfilment, and logistics with cutting-edge technology and disruptive innovation.
Our vision for the future
To be the undisputed leader and global partner of choice in providing technology and automation solutions for grocery retail and beyond.
Our strategic objectives
Grow our revenue
We will develop, build, acquire and diversify our revenue streams to create sustainable success for ourselves and our partners.
Optimise OSP economics
We will ensure that our technology, implementation and services deliver industry-leading returns and the lowest cost operations.
Deliver transformational technology
Driven by innovation, we will always stay ahead, by identifying, developing and protecting our digital ecosystem.
Drive success for our partners
Provide efficient and scalable solutions — listening first and delivering best-in-class customer service.
Embed a responsible business approach
We will continue to strengthen our responsible business foundations as we scale, from human and natural capital management to governance. This will help to deliver on our operational objectives in the long-term.
Intro to OSP
Find the out more about Ocado Smart Platform (OSP), our configurable end-to-end ecommerce, fulfilment and logistics solution built to meet the unique demands of online grocery retail.
Annual Report 2023
Our 2023 Annual Report was released in late February. Read about the large and growing opportunity for OSP, our international and UK solutions business and our continuous innovation.