Explore our Partnership
Coles is one of Australia’s leading grocery retailers with over 2,500 retail outlets nationwide.
In March 2019, Ocado Group signed an exclusive partnership with Coles to take their grocery ecommerce operations to the next level.
Coles is one of Australia’s leading grocery retailers with over 2,500 retail outlets nationwide.
In March 2019, Ocado Group signed an exclusive partnership with Coles to take their grocery ecommerce operations to the next level.
Coles is one of Australia’s leading grocery retailers with over 2,500 retail outlets nationwide.
In March 2019, Ocado Group signed an exclusive partnership with Coles to take their grocery ecommerce operations to the next level.
Coles is one of Australia’s leading grocery retailers with over 2,500 retail outlets nationwide.
In March 2019, Ocado Group signed an exclusive partnership with Coles to take their grocery ecommerce operations to the next level.
"Today's [Melbourne CFC] opening signals a major step change in our online grocery deliveries that will offer our customers greater choice, better availability, improved freshness and more flexible delivery options. We sought the best global technology in the world to reimagine the Coles Online experience here in Australia."
"We are pleased with the early results of this [CFC] transition and we're ahead of our expectation internally in terms of sales, but also customer experience. We're seeing a pretty significant improvement in customer experience measured by NPS."
Partnership Milestones
In August 2024, Coles announced the launch of two Customer Fulfilment Centres (CFCs) in Melbourne and Sydney.
In September 2024, Coles marked the start of another exciting chapter, opening the first Customer Fulfilment Centre (CFC) in Melbourne, Victoria, bringing together world-class technology and automation to enhance the shopping experience for Coles Online customers. The site will serve the greater Melbourne region, home to more than five million people, and will offer better availability, fewer substitutions, an increased range of products and improvements in the shelf-life of staples.
In October 2024, Coles officially opened its second Customer Fulfilment Centre in New South Wales. Located just 40 kilometres west of Sydney’s vibrant CBD, the new CFC will be transforming online grocery for customers across the region, all the way from Hazelbrook in the west to Bondi in the east.
Next day home delivery orders from stores in Melbourne and Sydney are expected to be transitioned to the CFCs by the end of December, with further growth thereafter.
“Today's launch marks a significant transformation of our online grocery delivery service. Across Victoria and New South Wales, we have already delivered more than 120,000 orders, the equivalent of 5.5 million products, with our customers getting near perfect orders with zero substitutions. This is an incredible result for our customers, and a testament to the world-class Ocado technology."
Coles Chief Executive Officer, Leah Weckert
Related Content
Ocado Group's global partners
Ocado officially launches first CFC in Australia with Coles
What is OSP?