Fulfilment built for profitable, scalable online grocery
Proven solutions for world-class online grocery
Online grocery brings unique challenges: tight margins, high volumes and complex supply chains. For over 25 years we’ve not only faced these challenges head-on but proven how we can solve them.
Ocado Retail is the largest pure-play online grocer in the UK, one of the world’s most competitive and mature grocery markets. Our grocery partners across the world have introduced a step change in the quality of service available to shoppers online.
Our range of solutions spans highly automated Customer Fulfilment Centres and adaptable store-based fulfilment, supporting retailers at every stage of their journey. Whatever your market dynamics, customer missions or goals, we’ll deliver the right mix of solutions to help you succeed.
Our fulfilment technologies are designed — and proven — to deliver optimal operational efficiency, unmatched reliability and an exceptional customer experience.
Flexible solutions to fit your business
Our fulfilment ecosystem is built to support both online-only and omnichannel retailers, at any level of maturity, and across a wide range of use cases and growth strategies.
| Stores | Dark stores | Store based automation | Automated Customer Fulfilment Centres (CFCs) | |
|---|---|---|---|---|
Density (eaches per m3) | Low | Mid | Mid | High |
| Labour intensity | High | High | Low | Low |
| Range SKUs | 10k+ | <25k | 20k+ | 10-40k+ |
| Revenue per site pa | Up to £5m | £5-£100m | £5m-£15m | £5m-£1.5bn |
| Customer mission | Immediacy and same day | Same and next day | Immediacy and same day | Immediacy, same and next day |
- Launch quickly and scale efficiently with high-throughput automated CFCs, semi‑automated store solutions or manual operations
- Customise last mile delivery for speed, accuracy and convenience
- Optimise and integrate retailers' existing supply chain, ecommerce and last mile
Performance that sets the standard
Our fulfilment solutions are underpinned by AI and data intelligence across our OSP platform to optimise every process — from picking and packing to dispatch and delivery. Our fulfilment network consistently delivers:
Market-leading productivity, with guaranteed throughput
Unrivalled order fulfilment accuracy (>99%)
Outstanding on-time dispatch (>95%), with flexible last mile delivery powered by smart routing and real-time demand forecasting
Outstanding product quality and freshness, thanks to precision handling and temperature-controlled processes
Maximum space efficiency: we've nearly doubled sales capacity per square meter — now 236 eaches/m2
High-density storage enables broad product ranges to meet every customer need
Proven. Scalable. Reliable.
Built with resilence and accuracy at their core, our technologies are designed for seamless day-to-day operation and a reliable service you can count on.
Ocado's solutions are tested and proven to deliver the highest levels of operational efficiency and uptime, at scale.
We guarantee performance and throughput (orders per week), and provide specialist hands-on support and expertise, giving our partners confidence in capacity and operational performance as they grow.
Whether you're serving thousands of orders or scaling to millions, Ocado’s fulfilment solutions give you the power to deliver.