With our natural advantage in this area, our mission is simply to become the UK’s most sustainable and environmentally friendly supermarket.

Our responsibilities

Our responsibilities



For us, waste is only waste when we, or someone else, really cannot make any use of it. We recycle everything we can, including our delivery totes and our uniforms – right down to the boots!

We firmly believe that we generate significantly less food waste than any of our competitors, thanks to our unique operating model. That is something we are fiercely proud of. We don’t have stores, and we have a supply chain which follows strict rules on temperature controls and handling, helping us to maintain the ideal temperature throughout the “chill chain”. This chain is only broken when the groceries reach the customer’s kitchen, maximising the “shelf life” of the product and reducing the potential for waste.


We transport customers’ orders in plastic crates called ‘totes’. We line each tote with bags (‘tote liners’), which are then used to carry the shopping into a customer’s home. We take back these bags next time we deliver to that house (along with carrier bags from other retailers); sort them, then recycle them into new bags. This process is known as “closed-loop” recycling, and is carried out entirely in the UK.

Carbon production

Last year was the first time that we were able to collect all of the relevant information on our CO2e emissions.

Our carbon emissions (2012/13)  
Scope 1 – Direct 38,341
Scope 2 – Indirect 21,457
Total gross emissions (CO2e tonnes) 59,798

As expected, the biggest contributor to our total emissions was our fleet of lorries and delivery vans, followed by electricity consumption in our buildings (see emissions chart below).

We are already working hard on innovative ways to reduce both figures. We invest heavily in our routing systems to help make our delivery van routes as efficient as possible. We show customers on the booking page when we’re already delivering in their area – our famous “green van slots” – so they can help us to minimise drive time and fuel use for the delivery if they wish.

Emissions chart for the 52 weeks ended 1 December 2013

Emissions chart for the 52 weeks ended 1 December 2013: 56% Diesel 33,664; 36% Electricity 21, 457; 5% Dry Ice 3,067; 2% Gas 844; 1% Refrigerant 767

56% Diesel 33,664
36% Electricity 21,457
5% Dry Ice 3,067
2% Gas 844
1% Refrigerant 767

Figures shown in metric tonnes

Intensity Measures (2012/13)  
CO2e per 1,000 orders 8.05
CO2e per employee1 10.41

Figures shown in metric tonnes
1 Based on an average number of 5,742 employees over the reporting period

If you have any questions, please email us at theocadoway@ocado.com