Five year summary

The following table sets out a summary of selected unaudited operating information for the business:


2 December
2012
£m
1 December
2013
£m
30 November
2014
£m
29 November
2015
£m
27 November
2016
£m
Trading weeks 53 52 52 52 52
Gross sales 731.9 852.4 1,026.5 1,204.4 1,386.7
Revenue 678.6 792.1 948.9 1,107.6 1,271.0
Gross profit 207.3 247.5 312.9 375.1 435.3
EBITDA 34.5 45.8 71.6 81.5 84.3
Adjusted operating (loss)/profit1 5.4 1.0 14.2 19.1 21.9
Net (liabilities)/assets 205.7 202.4 (21.0) (59.5) (141.2)
Net (debt)/cash (55.2) (50.9) (99.4) (127.0) (164.9)

1Adjusted to exclude exceptional items and share of result from joint venture.

The following table sets out a summary of selected unaudited key performance indicators for the business:


2 December
2012
1 December
2013
30 November 
2014
29 Novemeber
2015
27 Novemeber
2016
Average orders per week 123,000 143,000 167,000 195,000 230,000
Average order size (£)1,2 112.17 113.53 112.25 111.15 108.10
Mature CFC efficiency (units per hour)3 121 135 145 155 160
Average deliveries per van per week (DPV/week) 152 160 163 166 176
Average product wastage (% of revenue)4 0.7 1.0 0.8 0.7 0.7
Order accuracy (%)5 98.0 99.0 99.3 99.3 99.0
Delivery punctuality (%) 92.7 95.2 95.3 95.3 94.9

1 Average retail value of goods a customer receives (including VAT and delivery charge and including standalone destination site orders) per order
2 Average order size excludes destination sites
3 Measured as units dispatched from the CFC per variable hour worked by Hatfield CFC and Dordon CFC operational personnel. We consider a CFC to be mature if it had been open 12 months by the start of the half year reporting period
4 Value of products purged for having passed Ocado’s "use by" life guarantee divided by retail revenue
5 Percentage of order accuracy , i.e. the percentage of items neither missing nor substituted