Contact us

Contact us

Contact us

If you have any questions, please contact the relevant team using the information below.

For any customer service related queries, please contact the 
Ocado Customer Service Centre.

By mail

@Ocado on Twitter – we're answering questions every day from 8am to 9pm.

By phone
0345 656 1234 

Open 5.30am to 12am every day of the week.

By post
Ocado Limited, Freepost 13498, PO BOX 3 62, Hatfield AL9 7BR

For all other enquiries please select from the areas below;

Head office

Buildings 1 & 2 Trident Place, Hatfield Business Park, Mosquito Way, Hatfield, AL10 9UL, United Kingdom

Tel: +44 (0) 1707 227 800

Investor contacts

Click here for enquiries related to IR and Corporate Finance

David Hardiman-Evans
Head of Investor Relations & Corporate Finance
Switchboard Tel: +44 (0) 1707 228 000

Media contacts

Michelle Shearly

Tulchan Communications LLP
85 Fleet Street,
London EC4Y 1AE
Tel: +44 (0) 2073 534 200

Tel: 0207 067 0115

Ocado Smart Platform contacts

Luke Jensen
CEO - Ocado Smart Platform 

David Hardiman-Evans
Head of Investor Relations & Corporate Finance

Customer fulfilment centres (CFCs)

CFC Hatfield
Gypsy Moth Avenue, Hatfield Business Park, Hatfield, AL10 9BD, UK
Tel: +44 (0) 1707 228 000
Fax: +44 (0) 1707 228 122

CFC Dordon
Danny Morson Way, Birch Coppice Business Park, Dordon, Warwickshire B78 1SE
Tel: +44 (0) 1707 228 000
Fax: +44 (0) 1707 228 122

CFC Andover
Ocado Plot 89, Flinders Close, Walworth Business Park, Andover SP10 5QZ
Tel: +44 (0) 1707 228 000
Fax: +44 (0) 1707 228 122

Insurance portal

CNF enquiries – MOJ forms from 31 July 2013 onwards

Employers’ Liability

  • Accidents occurring between 31 July 2013 and 30 November 2013 – Zurich, portal ID C00108
  • Accidents occurring on or after 1 December 2013 – Hill Dickinson, portal ID D00079

Public & Product Liability

  • Hill Dickinson – portal ID D00079

For any queries and all ‘Notification Only CNFs’, please email

General enquiries

Customer and general enquiries:

Trading / buying enquiries:

Marketing enquiries:

Download our Charitable Giving Policy and application form

Fetch Charitable Giving Policy

Sizzle Charitable Giving Policy

Enquiries relating to careers with Ocado should be directed to

Corporate Governance enquiries:

New suppliers

If you’re interested in becoming an Ocado supplier, head straight to our dedicated website

There you’ll find a short application form that allows you to provide us with key information about your company and product range.